We appreciate you choosing Rovalane! We prioritize your pleasure and work hard to make the return and refund process as easy as we can. Please go over our Returns & Refunds Policy in detail below.

Returns Period:

We accept returns within 15 days from the date of delivery. Please make sure that the return procedure is started within this window of time in order to qualify for a refund or exchange.

Returns Eligibility:

To be eligible for a return or exchange, the following criteria must be met:

• The item must be unused, unworn, and in the same condition as when received.
• Original tags and packaging must remain intact.
• You must present proof of purchase, like the order number or receipt.
• Any accessories or free items received with the purchase must also be returned.

Return Conditions:

Please follow these conditions for a successful return or exchange.

Initiate the return

• Contact our customer support team at support@rovalane.store to inform us of your intention to return or exchange the item.
• Details about the product, the order number, and the reason for the return should be included.

Receive Return Authorization:

You will receive a return authorization and comprehensive information on how to proceed from our customer service staff.

Pack the Item:

Pack the item securely in the original packaging or an appropriate alternative to prevent damage during transit.

Include the return permission and any other necessary papers within the package.

Shipping:

Use a trackable and insured shipping method to deliver the package to the address our customer service staff has provided.

Return shipping charges are the buyer's responsibility unless the goods are defective, inaccurate, or the result of carrier damage.

Refunds:

After we receive and review your return, we will let you know if your refund has been approved or denied.

Approved Refunds:

Eligible returns will receive a refund to the original payment method within 10 business days.
Shipping charges are non-refundable.

Rejected Refunds:

If your return does not satisfy the eligibility requirements, we will contact you to discuss alternate possibilities.

Exchanges:

If you want to exchange an item for a different size or color, follow the return instructions above. When your return is authorized, we will conduct the exchange and dispatch the replacement item. Price differences will be charged or refunded appropriately.

Damaged, incorrect, or defective items:

If you receive a damaged, inaccurate, or defective item, please notify our customer service team right away. For such cases:

• We will cover the return shipping costs.
• We will issue a refund or replacement based on your preference once we have received and verified the return.
• Photographic proof or extra information may be required to assist in the resolution of these concerns.

Need Further Assistance?

If you have any other questions or concerns not addressed above, we’re here to help. You can reach us via

📧 Email: support@rovalane.store

📍 Address: 342 County Road 2630, Lamar, AR 72846-7927, United States

📝 Contact Form: Please submit your inquiry through our online contact form, and our team will get back to you as soon as possible.

Thank you for choosing Rovalane, where your satisfaction is our top priority.